This page will provide answers to common questions and tips to resolve issues that might arise while using NowSecure Lab.

Supported Devices

iOS Devices

Manufacturer Type Device Name Model(s) OS required
Apple tablet iPad 3 A1403, A1416 iOS 7.0 - 8.4
Apple tablet iPad Air A1474 iOS 7.0 - 9.3.3
Apple tablet iPad Air 2 A1566, A1567 iOS 7.0 - 9.3.3
Apple smartphone iPhone 6s A1633, A1688 iOS 7.0 - 9.3.3
Apple smartphone iPhone 6s+ A1634, A1687 iOS 7.0 - 9.3.3
Apple smartphone iPhone 6 A1549 iOS 7.0 - 9.3.3
Apple smartphone iPhone 6+ A1522 iOS 7.0 - 9.3.3
Apple smartphone iPhone 5s A1533 iOS 7.0 - 9.3.3
Apple smartphone iPhone 5 A1428, A1429 iOS 7.0 - 8.4
Apple smartphone iPhone 4s A1387 iOS 7.0 - 8.4

Android Devices

Manufacturer Type Device Name Model(s) OS required
LG smartphone Nexus 5 D820 Android 4.4 - 6.0
LG smartphone Nexus 4 E960 Android 4.2.2 - 6.0
Samsung smartphone Galaxy Nexus GT-i9250 Android 4.0.4 - 4.3
Samsung tablet Galaxy Note 10.1 SCH-I925EAV Android 4.2.2
Asus tablet Transformer Tablet TF700T Android 4.2.1

License Activation

Online Activation:

  1. Double-click on the “NowSecure Activation Wizard” icon on the Desktop.

  2. Click “Forward” and select the “Online” activation method. From there, you will need to create a license container that will be used for activation. Click “Create License Container” and it should automatically populate in the drop down menu. Click “Forward.”

Online Activation
3. You will see an entry to enter a ticket number. You can copy/paste directly from the Welcome Email, or you can enter the Ticket Number manually (without dashes). Once complete, click “Continue” to have NowSecure Lab initiate the activation process. Once complete, you will need to reboot the VM/System to complete the activation process.

Online Activation
Offline Activation:

  1. Double-click on the “NowSecure Activation” icon on the Desktop.

  2. Click “Forward” and select the “Offline” activation method. From there, you will need to create a license container that will be used for activation. Click “Create License Container” and it should automatically populate in the drop down menu. Click “Forward.”

Online Activation
3. You will see two options. Step 1 is to create a license request file, which will be needed by NowSecure Support in order to activate this instance of NowSecure Lab. Select the first option, and click “Forward” to continue.

Online Activation
4. Once complete, a file with an RaC extension will be added to the desktop. This file will need to be emailed to [email protected] for activation. In return, you will receive a .RaU file which will contain the license update. Once you have the update file, you can continue the activation wizard.

  1. Once the license has been activated, you can move on to Running NowSecure Lab for the First Time.

Compatible WiFi Adapters

Brand Model Chipset
Keebox W150NU Ralink - RT3070
TP-Link TL-WN722N Atheros - AR9271
DX 71905 Ralink - RT5370
SignalKing 999WN Ralink - RT2870/RT3070

This list of adapters has been tested and confirmed to work with Santoku Linux, however, is not meant to be a comprehensive list. For maximum compatibility, ensure that the adapter is known to work with Ubuntu 14.04 and can operate in AP mode.

Hardware/Software Requirements

NowSecure Lab Workstation System Requirements

NowSecure Lab is designed to run in a Santoku Linux environment, typically as a Virtual Machine instance. Santoku Linux is a mobile security and forensics specialized version of the lightweight Lubuntu distribution. Lubuntu and other components of Santoku Linux are free and open source software (F/OSS).

Purchases of NowSecure Lab have the option of including a Macbook that comes pre-provisioned and ready to go out of the box. In these instances, the VM is loaded and configured following the listed specifications below.

For setups that do not include the pre-provisioned Macbook will recommend the following specifications:


  • VM Instance running using VMWare Fusion (7.0+) with a minimum of 2GB of assigned virtual memory.
  • Based on Santoku Linux 0.4 (64-bit) - (“Listed as Other Linux 2.6 kernel” in the VM setup)
  • Mac OS X 10.9 or later (host OS)


  • Apple Macbook Pro with equivalent or better specifications:
  • 2.4GHz+ Processor
  • 8GB memory
  • 256GB HDD Space
  • VMWare Fusion (7.0 or later)


  • (Min) Two (2) USB 2.0 or 3.0 ports

Internet Adapter

  • USB Wi-Fi adapter provided
  • Ethernet or WiFi connection (separate from included USB WiFi adapter – Ethernet adapter can be provided upon request)

Installing VMWare Fusion on Mac OSX:

If you already VMWare Fusion installed, please skip ahead to Step 1: Obtaining the NowSecure Lab ISO/VMWare Image

If you have a Macbook that you plan to use with NowSecure Lab, the next step is to install VMWare Fusion. You can either obtain a license key directly from VMWare, or sign-up for a 30-day trial. In either case, you will need to obtain the software:


Once on the page, scroll down to the “Personal Desktop” heading and select “VMWare Fusion.” The download will begin momentarily.

When the download completes, double-click the VMWareFusion.dmg file to being the installation. From there, follow the on-screen instructions to complete the install. When complete, you are ready to move on to Step 1.

Step 1: Obtaining the NowSecure Lab Software

NowSecure Lab Download:

The NowSecure Lab Enterprise software can be obtained using this link:

VM: http://downloads.nowsecure.com/direct/viaLabVM.zip (5.9 GB) md5: 895041d5a22c1005e7ec95bf58742da8

Note: The full version requires a specific license key to activate, which should have been provided in your welcome email. If you did not receive this key, and are a new/current Enterprise customer, please email [email protected] for immediate assistance.

From here, you are ready to move onto the next step, which is to install NowSecure Lab.

Step 2: Installing NowSecure Lab

This step assumes that you have downloaded the ISO/VM file to your computer. If you haven’t downloaded the ISO.VM file, please see the previous step: Obtaining the NowSecure Lab Software.

The standard supported setup includes a MacBook Pro running VMWare Fusion 7.0+. These instructions have been tailored to that setup. If you are unable to use MacOSX as a host operating system, please reference our NowSecure Lab system requirements for alternative options:

Starting NowSecure Lab from the Pre-built VM

With the pre-built VM, all the legwork has already been completed. As long you have already installed VMWare Fusion, you simply just need to unzip the “vialabVM.zip” file, open it, and double click on the “vialab” VMWare file (you should recognize the Fusion icon). Once launched, the environment will spin up and you can continue the setup process.

It is recommended that you install the latest OS updates. You can do this from Start (Knife) -> System Tools -> Software Updater.

Install using the NowSecure Lab ISO

Although this method is not recommended, it is possible to install directly from the ISO. As a note, there are several pass-though issues when installing on a Windows which is why certain setups are not currently supported. For more information on this, please see Hardware/Software Requirements.

Link to download: https://downloads.nowsecure.com/direct/viaLab.iso

md5: 7e9a937b0693b54e6d8ed42f8c1e9b09

VMWare Fusion - Install From ISO:

Launch VMWare Fusion and create a new VM. This can be achieved by selecting “New” from the drop-down menu from the Virtual Machine Library screen.

Install from ISO

When prompted for an installation method, select “Install from disc or image” and press “Continue” in the lower right corner.

Select ISO

On the next screen, select “Use another disc or disc image” and navigate to the directory that holds the viaLab ISO that was downloaded previously.

Select ISO

Once ISO appears in the list of available images, select “Continue.” You will be prompted to select an OS for the installation. Select “Linux”, and then select “Ubuntu 64-bit”.

Select Ubuntu 64-bit

Once selected, a summary will appear. By default, the VM is given 20GB of hard drive space and 1GB of physical memory, which we will need to increase. Select “Customize Settings” to change this.

Adjusting the VM Settings:

Click “Customize Settings” to get started.

Note: You will be prompted to name the VM before we can modify the settings.

Name the VM “NowSecure Lab” or whatever descriptive name you choose. You will see a list of options that can be changed.

Select ISO

First, select “Processors and Memory.” Change the amount of memory to at least 1024MB, however, we recommend you increase this to 2048+ if possible. As a general rule, do not use more than half of the available system memory, as this might affect host performance. Once the new value is entered, select “Show All” from the top toolbar. Select “Hard Disk (SCSI)” from the menu. Increase the disk size value to at least 30GB, although we recommend 80GB+ as some of the artifacts that are collected can get quite large. Once configured, select “Show All” to ensure the settings are saved, and click the “X” in the upper-right corner. This will close and save the settings.

Installing Santoku (NowSecure Lab) into the VM:

When presented with an icon that looks like a play button, click it. This will initiate the default live boot procedure for Santoku, similar to if you were attempting to install from a bootable USB or CD/DVD.

Installing Santoku

The first option is to boot the LiveCD. This can be useful if you want to start using NowSecure Lab immediately. Please note that assessment data will NOT be saved unless it is backed up and stored on external/network storage. You will also have the option to install Santoku directly from the LiveCD.

The third option in the list is for a direct installation.

After selecting the direct installation option, proceed through the prompts until you are presented with a prompt asking how Santoku should be installed.

Installation Type

For a VM setup, Santoku will be the only OS installed on the virtual disk we created in the previous steps, so you can select the default option.

After selecting an option, Santoku will start the install process. You will be prompted with a few setup screens for location, time zone, keyboard layout, etc… Once the setup has completed you should see the option to “Restart Now”.

Installation Complete

Once the restart has been initiated, allow the startup to proceed normally. After the OS begins to load, you should be presented with a login screen.

Logging in for the First Time

Logging in for the First Time

There is a known bug within the Santoku installation, that occasionally during the install process, you will be prompted for a username, hostname and password. No matter what you enter for the username and password fields, the values will be reset upon installation. The default username is automatically set as “santoku” and the default password is set as “vialab1”.

Once you are able to login, please see the last step in the setup, which is Running NowSecure Lab for the First Time.

Step 3: Running NowSecure Lab for the First Time

Before proceeding, make sure you have successfully installed NowSecure Lab and have logged into the Santoku OS. If you haven’t installed it yet, please see Installing NowSecure Lab.

Running NowSecure Lab for the First Time

The next step needed to get up and running, is to activate the software using the provided license key. You can complete the process by following the steps laid out in this article: NowSecure Lab License Activation Once you are successfully logged in. There are a few things to check before launching NowSecure Lab: Ensure that only ONE device (Android/iOS) is connected to the system. Ensure that the USB WiFi adapter is plugged-in/passed-though to the system. Ensure the system is connected to the Internet.

Once you have verified the previous steps, you can then launch NowSecure Lab by double-clicking the icon on the Desktop, or by clicking the Santoku knife in the bottom left-corner (Start Menu), and navigating to Accessories->NowSecure Lab. A splash screen will appear to show that NowSecure Lab is launching.

Initially, NowSecure Lab will ask for the root password, which is the same password you used to login. By default, this password is “vialab1”. The system will run a series of checks to determine if all of the required devices are connected properly, and that all necessary packages are currently installed.

NowSecure Lab Password

Once the password has been received, the system check will resume. If there are any errors as the tests are being run, please reference System Check Errors for a more detailed explanation on fixing specific issues. When the system check returns green across the board, you are ready to proceed.

System Check

Note: If you run into issues during the system check on the first launch of viaLab, check out “viaLab system check fails on initial startup” for more detail on how to fix it.

From here, much of the assessment process can be accessed though our built-in help guide. This will walk you through the different components and features of viaLab, while providing an overview of how these tests can be performed. The guide can be found under Options->Help or by using the keyboard shortcut: Ctrl+H.

NowSecure Lab Help

4.1 Update

Running the 4.1 Update

This update will require connection to the internet

Click “Options” in the upper right hand corner of Lab Workstation

  • Scroll down and click “Check for Updates”
  • If an update is available, you’ll be prompted to update and install the newest Lab Workstation version.
  • If no update is available, a notification will inform you that you are running the latest available version.​

When the update is downloaded and installed, click on “Restart” to relaunch the application. You will now be running the latest updated version. ​

If you have any questions or require more information on the update process, please do not hesitate to contact us directly.

Contact NowSecure

If the steps described on this page do not resolve your issues, or if you are experiencing problems not listed here, please contact NowSecure directly so we can better assist you:

email: [email protected]

phone: +1 (312)-878-1100